Please find below information which will be useful whether renewing or applying for a new season ticket. If you have any other queries, please call 08444 994994 or e-mail ticketoffice@salesharks.com
1) How many games does the season ticket cover?
Season Tickets cover 17 matches, including:
11 Guinness Premiership fixtures
1 Pre Season Friendly – Opposition TBC
2 EDF Energy Cup fixtures
3 European Games
Plus our annual Pre-Season Inter-Squad match which is included FREE to all season ticket holders.
2) Why is there a processing fee?
To cover printing of season tickets plus postage and despatch, there will be a £3 per seat charge on all season tickets. This is a reduction of 40% from our fees last season. Due to the imposed banking costs associated with credit card transactions, there will be an additional charge of £3 per seat paid for by credit card.
3) Why do we need individual names/E-Mail addresses against each seat?
We need this information for several reasons. We wish to have a record of each individual ticket holder in order to be able to help with lost/stolen tickets. We also wish to improve our communication with season ticket holders, particularly via e-mail. Over the past season we made several offers to season ticket holders at short notice, and the only way to communicate this was via e-mail. We also wish to offer online facilities for season ticket holders in the future, including renewals and additional purchases.
4) Why do we ask for Date Of Birth?
We are likely to use date of birth as a security question when discussing or amending your details over the phone to ensure that we keep your details private. Date Of Birth is already compulsory for Junior and concession season ticket holders.
5) What/Where is my client Reference Number?
A client Reference Number is a supporter’s unique 5 digit identification number. Existing season ticket holder’s client ref will be printed on the inside of their ticket. If a client reference number is not known, leave that part of the form blank for office use and we will fill it in later. We will be confirming individual client reference numbers for every seat when the season tickets are sent out, and supporters will need to keep a not of these and quote them in any correspondence with the club. This makes replacing lost tickets easier and more secure, and also allows quicker and easier amendment of details/further bookings.
6) Why have ‘Family’ tickets changed?
They haven’t. The prices remain identical, except we will be issuing individual ‘Family Adult’/’Family Junior’/’Additional Family Junior’ season ticket books rather than ‘Family1/2’ tickets. This is to improve our records of family supporters, and also to prevent abuse of our previous system which was unfortunately an issue last season. It will also allow us to put Family match tickets for sale online again in the future, a facility which is currently unavailable.
