Ticket Office FAQs
Please find below a list of our most frequently asked questions regarding tickets for Sale Sharks matches. Should you have any other queries, please do not hesitate to contact the ticket office customer services on 08444 994 994 option 4 between 9am and 5pm Mon-Fri, and a member of our team will be pleased to assist.
1) How can I book Sale Sharks Tickets?
Home match tickets can be purchased 24 hours a day via our Ticket Sales Hotline on 08444 994 994 or via this website, www.salesharks.com .
2) What time is the ticket office open?
The ticket office is open from 8.00am to 6.00pm Monday to Friday for personal callers. Our customer service and ticket query numbers at Edgeley Park are open from 9am until 5pm Monday to Friday. On matchdays, we are open from 9am until 10 minutes after kick-off, and the ticket office will re-open for 20 minutes after the final whistle, or until the crowd has dispersed.
3) Is there a booking fee?
There is a £1 handling fee payable on each ticket bought through the Sale Sharks Ticket Office.
4) Is there a charge for paying by credit/debit card?
There is no extra charge for payment by Credit/Debit Card – just the standard £1 per seat handling fee.
5) What methods of payment are accepted for ticket purchases?
We accept cheques (payable to Manchester Sale Rugby Club), cash, and all major credit/debit cards with the exception of American Express. Visa Electron cards can only be used if swiped at the ticket office window.
6) When will my match tickets arrive?
Tickets are posted out approximately 10 days prior to each match, and then daily until 72 hours before the game. Any tickets purchased after this time will be held for collection from the ticket office on matchday. If you have not received your ticket 24 hours prior to the match, please contact the ticket office customer services on 08444 994 994 option 4 with your booking reference number.
7) Can I cancel my order?
Refunds are only available on tickets returned to us 72 hours prior to a game, and at the discretion of the ticket office manager. Should you need to amend or cancel your order, please call ticket office customer services on 08444 994 994 option 4.
8) How can I purchase tickets for away matches?
Away match tickets go on sale 4 weeks prior to the game, and are ALWAYS returned to the home club 2 weeks prior to matchday. Away tickets are only available by calling in person at the ticket office or calling 08444 994 994 option 2. Tickets for away games with high demand may be offered for priority booking for season ticket holders only, prior to any general sale.
9) What is my supporter number?
Your supporter number is your unique reference number which covers all of your bookings both online and via the ticket sales hotline. For season ticket holders it appears on the inside slip of your season ticket. When you purchase tickets online, it will be displayed on the login page. A member of our tickets sales team can give your supporter number when booking over the phone. Please keep a note of your supporter number to enable us to easily track any bookings or queries you have raised.
10) I have lost my password for e-tickets
There is a ‘forgotten my password’ link on the login page of the Sale Sharks e-ticketing website – a reminder will be e-mailed through to you within 24 hours. Alternatively, please call 08444 994 994 option 4 and be prepared to quote your supporter number, full address and D.O.B, and our ticket sales team can reactivate your account.
11) How can I update my personal details?
Personal details can now be updated by logging in to our new look e-ticketing system. To check a delivery address for tickets please call 08444 994 994 option 4.
12) Where is the ticket office situated?
The Edgeley Park Ticket Office is located in the car park underneath the Printerland.co.uk Stand, near the matchday supporters marquee. The Ticket Sales windows will be open until kick off, and the ticket office reception is located to the right of these windows through the double doors.
13) Which games are my season tickets valid for?
Season tickets are valid for 17 games, which for the 2007/08 season were the two pre-season matches, all 11 home Guinness Premiership matches, the first home game in the EDF Energy Cup, and the 3 home pool games in the European Challenge Cup.
14) What age covers junior tickets?
Junior ticket holders should be under 16 at the time of the match. Proof of age may be requested.
15) What age entitles me to a senior citizen concession?
Concessions are available to anybody over 60 years of age on the day of the game.
16) What will I need to purchase student tickets?
Supporters who purchase a student concession ticket will be required to show a valid student ID either at the ticket office or at the turnstiles. Failure to produce valid proof of student status when asked may result in having to pay an upgrade at the ticket office to a full adult price.
17) How can I book family tickets?
Family tickets are available by calling the ticket office on 08444 994 994 option 2 between 9am and 5pm Mon-Fri. If you are attending with more than one junior, then up to six additional junior tickets can be purchased per adult at half price. Contact us to ensure you are receiving the best value for money. Unfortunately, half price additional juniors are not currently available online or out of office hours.
18) Can I bring a Baby to the ground?
‘Baby in Arms’ tickets are available for children under 2 years of age. These are free of charge and are only available by calling in person to the ticket office prior to a match. Babies entering the ground in this way will not receive an allocated seat, and as such the parents must be responsible for the childs safety at all times.
19) How can I purchase disabled tickets?
Wheelchair users and blind persons are entitled to a free carer ticket for the match. Ambulant disabled who receive a high or medium level of Disability Living Allowance are also entitled to a free carer. All disabled and carer tickets need to be purchased directly through the ticket office on 08444 994 994 option 2.
20) How can I contact the Ticket Office?
By Telephone:
24 Hour Home Match Ticket Sales: 08444 994 994 option 1
Away Ticket Sales, Specific Requests: 08444 994 994 option 2
24 Hour Recorded Information: 08444 994 994 option 3
Customer Services, Booking Queries: 08444 994 994 option 4
Main Sale Sharks Switchboard: 0161 286 8888
By E-Mail: ticketoffice@salesharks.com
Website: www.salesharks.com/tickets
By Post:
Sale Sharks Ticket Office
Edgeley Park
Hardcastle Road
Stockport
SK3 9DD
