Committed to doing right by our people.
We are a team and a family, and we use our power as Sharks to bring communities together. A big part of this is making sure Sharks from all walks of life can make it to our matchdays. We are committed to making our home accessible for the whole Sharks Family, because the lasting memories we create together all start on the pitch.
Parking
We have ten match by match accessible spaces in the west car park which is located within approximately 30 metres of the main entrance to the stadium. Disabled parking can be booked via www.salesharksparking.co.uk and we strongly recommend booking parking before you buy your match tickets.
Bringing a Personal Assistant
We offer a free ticket to supporters with disabilities that wish to have a personal assistant accompany them.
You’ll need to let us know when booking your tickets so we can make sure you’re sat together, and proof of disability documentation will need to be provided.
To organise this please get in touch with the team by emailing: support@salesharks.com.
Accessible Seating
There are up to 81 wheelchair places for supporters around the stadium situated as follows:
Accessible seating at pitch level is available in front of the West, North & South and at either end of the East stand (10 personal assistant seats/ 10 wheelchair spaces).
- North Stand: 10 personal assistant seats / 10 wheelchair spaces
- South Stand: 10 personal assistant seats / 10 wheelchair spaces
- East Stand: 20 personal assistant seats / 20 wheelchair spaces
- West Stand Lower: 14 personal assistant seats / 14 wheelchair spaces
- West Stand Upper: 27 personal assistant seats / 27 wheelchair spaces
To organise this please get in touch with the team by emailing: support@salesharks.com.
Visual Impairments
Guide dogs are welcome at the stadium, however we ask that supporters with guide dogs let us know ahead of time we can discuss access to the stadium and the welfare of the dog during the match.
We also offer a free ref-link to supporters attending fixtures with visual impairments, please contact us in advance of the fixture so we can arrange this for you. A certificate of vision impairment or similar document must be provided as evidence.
To organise this please get in touch via email:support@salesharks.com.
Supporters with Learning Difficulties, Temporary Mobility Restrictions or Unseen Disabilities
We are happy to accommodate all Sharks to the stadium, however if standard seating or standing places are not suitable then please get in touch and we can arrange spaces in our disabled supporter areas.
email: support@salesharks.com.
Getting around the ground
Ticket Office
The ticket office is located at the front of the stadium and has sales, collections & queries windows. There are a total of six windows, one with a lowered counter.
An induction loop is available at all windows.
Hospitality
All hospitality levels can be accessed via the lifts in reception or the adjacent stairwells.
All hospitality spaces have access to disabled toilets and all supervisors are disability inclusion & etiquette trained. There is accessible seating outside the Platinum Lounge for up to 27 people.
Club Shop
The club shop gets very busy on matchdays. If you would like to visit during a quieter time, we would recommend at least 2 hours before kick-off or 45 minutes after the final whistle.
There is currently no induction loop system in the club shop.
There is a lowered counter at the club shop till point.
We sell ‘ref links’ in the club shop for £12 per unit – the ref links provide 2 channels (full access to referee and full commentary).
The club shop has an induction available – please ask staff a member of staff in the shop who will be able to assist you.
Stadium Accessibility
The stadium is accessed via a level access, non-slip surface. With migration allowed supporters can enter via the turnstile printed on their ticket or the nearest gate and head to their seats.
Disabled toilets are available in all concourses.
All concourse kiosks have at least one lower counter available for supporters to make use of.
Quiet Room
Our stadium is an Autism Friendly venue offering the ‘quiet room’ which can be accessed by all supporters at any time once inside the stadium. The quiet room is in the west-north concourse and is open at all times. The room is equipped with ambient lighting, toys, books, chairs & a beanbag.
Handy Links
Click here to view a map of the AJ Bell Stadium.
