NETWORKING ETICKETING ACCOUNTS
If you are new to online ticketing, click here to download our handy step-by-step guide instead.
This guide will have everything you need to help network your eticketing account.
Network is a useful function in your account. It allows you to link other people’s accounts to yours so you can buy match tickets on that persons behalf if they have an eticketing account, or renew their season tickets.
There are some reasons why, when you initially try to set this up that it won’t work, but they are outlined below, along with how you can resolve the issue.
HOW NETWORKING ACCOUNTS WORKS
Here are some examples of how supporter’s accounts are set up and the solutions to allow networking.
OPTION 1
Sharky has four season tickets – they all have the same customer reference number as they are all in his name. This means he won’t need to do anything to add them to his Network.
OPTION 2
Sharky has a season ticket and his friend Sharkira has one too. Networking will allow Sharky to add Sharkira to his network (and the other way round) so once that is set up, either of them will be able to buy match tickets/season tickets for each other.
SOLUTION – Sharky needs to add Sharkira to his Network.
OPTION 3
Sharky’s family’s season tickets are all in different names and have different customer reference numbers, but they all have the same email address. This means that Sharky while will initially be able to log in, the system will default to the earliest account set up with that email address. If Sharky forgets the password, when he tries to re-set it, the system will change the password on the earliest account which may not be his.
SOLUTION – Sharky would need to get/set up a separate email addresses for each account and send them to support@salesharks.com with each person’s name to they can be applied to the accounts.
OPTION 4
Sharky’s season tickets/accounts are in different names but they don’t all have an email address. He will be able to network them (link them together), but he won’t be able to ASSIGN/MANAGE tickets for them as the system sends a permission request to the other person, and that account would require an individual email address to allow that.
SOLUTION – Sharky would need to get/set up a separate email addresses for each account and send them to support@salesharks.com with each person’s name to they can be applied to the accounts.
SETTING UP YOUR NETWORK
Once you are signed into your account via https://www.eticketing.co.uk/salesharksrugby/ click on MY ACCOUNT then under ‘Account Management’ click on ‘Network’ (see below)
If you click on ADD MEMBERS you will get the following pop-up –
You will be able to search for the person you want to add by putting in their email address or their membership number and surname. Input that information then click SEARCH and then you will see the results. You can then select BLOCK or ADD MEMBER, which is the option you need. Once you have clicked ADD MEMBER on the next screen you will see that they have been added to your network.
TO BUY THEIR TICKETS
Sign into your account, click on the littler person icon top right of the screen and on the dropdown menu click on VIEW ACCOUNT MENU. Click on NETWORK then select the person you have added by clicking on the V on the end of the grey bar, and it will open up as below.
On the ME section click on EDIT (you can see it below)…
Then select ‘I can MANAGE tickets for [PERSONS NAME] then click on SEND REQUEST. This will send an email to that person and when they sign in they can accept that and it will show their ticket in your account.
Once they have accepted your request, it then gives permission for you to have access to their reservations and they should all appear in your notifications.
